Shipping policy
SHIPPING POLICY
Shipping Methods
We offer standard shipping on all orders within the United States at no additional cost.
Shipping Timeframe
Standard shipping typically takes 5-7 business days for delivery after your order is placed. Please note that this does not include the time it takes for us to process your order (usually 1-2 business days).
Order Processing
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Address
We can only ship to addresses within the United States. Please ensure your shipping address is correct at checkout, as we cannot be responsible for orders shipped to incorrect addresses provided by the customer.
Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package's progress.
International Shipping
At this time, we do not offer international shipping. We only ship within the United States.
Shipping Delays
While we strive to ship all orders on time, unforeseen circumstances may occasionally cause delays. In such cases, we will contact you with an updated delivery estimate.
Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us at hello@kateykates.com with your order number and tracking information. We will work with our carrier to investigate and resolve the issue.