Refund policy
RETURN & REFUND POLICY
Return Window
We accept returns within 30 days of purchase. Items must be reported as defective, damaged, or incorrect within this timeframe.
What Can Be Returned
•Defective or damaged products
•Wrong items sent
•Incomplete orders (missing items)
What Cannot Be Returned
•Opened or used products (due to health, safety, and hygiene regulations for cosmetics)
•Items outside the 30-day return window
•Items shipped via Chit Chats International Tracked service
•Your order number
•Photos of the defective/damaged item or packaging
•A brief description of the issue
Our Response
Once we verify the defect or error, we will arrange a replacement at no cost to you. Replacements are shipped within 5-7 business days.
Important Notes
•We do not process refunds after shipment due to supplier limitations
•All returns are handled as replacements only
•Return shipping is the customer's responsibility (unless the error was ours)